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Press release:– The Public Sector Modernization Division (DPSM) continues its digital transformation efforts to modernize and transform public sector services by rolling out two additional online services (Birth and Death Certificate Request) on the platform digital integration of GOSL’s e-services, digiGov.

The implementation of digiGov, which is designed to aggregate and launch 154 digital public services, is one of the key aspects of the government’s digital transformation drive to improve public service delivery.

According to Marlon Narcisse, Head of the Public Sector Modernization Division, digiGov is at the heart of Saint Lucia’s digital transformation agenda.

“We see digiGov as the catalyst for digital transformation, essentially focusing on how we can use technology to improve lives and also to improve the internal efficiency of government. This would then result in the provision of additional services to the public, where they could access government services online at their convenience, and also allow the government to reduce the real cost of producing these services,” Narcisse said.

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In a brief overview of the digiGov project, Narcisse highlighted some of the most frequently used services on the platform.

Since its inception in June 2020, the platform has launched 17 vehicle-related services, including driver’s license application and renewal, permits, omnibus approval applications among others, and most recently, vehicle license applications. Covid-19 digital vaccination were on board.

“So far, we have 18 services available online to the public, with over 40,000 transactions made on the platform, with around 40% of those transactions taking place online,” Narcisse explained.

“This is a very good indicator of how to set policy going forward and look specifically at the types of services we should be adding to the platform in the near future.” He added that the project is currently exploring other types of transformative services and access for the business community through the implementation of the Registry of Companies and Intellectual Property, ROCIP online.

Over the past year, the Division of Public Sector Modernization (DPSM) has worked with the Civil Registry (CSR) to automate and digitize at least ten crucial civil registration services by the end of of 2022.

The first phase of the process will see the rollout of two services, the Birth and Death Certificate App, on the digiGov platform, and is expected to launch on February 24, 2022.

The civil registry modernization initiative, according to civil registrar Verlinda StanislasPierre, aims to benefit all stakeholders. “For citizens, we say there will be more convenience for them, they will be able to apply online and they will have the option of paying online or using any of the government treasury offices”

“One of the other major advantages for citizens is that the system will be more transparent, she continues, simply because once you have submitted your application, civil status will now be accountable to the public, which means that once their requests are submitted, we will have to ensure that the registry responds to the public.

The Registrar also highlighted the benefits for the Registry, citing greater efficiency, increased staff productivity, reduced recurring expenses and less waste as important benefits. “It would be a faster process because the process will be more transparent and we will see increased productivity,” added Pierre.

The first two Civil Registry e-services, Birth Certificate Request and Death Certificate Request, will be available to the public at www.digigov.govt.lc after the official launch on Thursday 24andFebruary 2022, at 10 a.m., at the Financial Center.

(Source: Department of Public Service)

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